Refund Policy

1. Our Commitment

We want you to be satisfied with Inviterio. If the Service does not meet your expectations, we are committed to resolving the issue fairly and promptly. Please contact us before disputing a charge with your bank — we resolve most billing issues directly and faster than chargeback processes.

2. One-Time Event Plans (Plus and Pro)

Plus and Pro are one-time purchases. Each unlocks that plan's features on your Workspace permanently — they do not expire and do not renew automatically — and each purchase includes one event publication on Plus, or three on Pro. See our Terms of Service §5.1 for how event publications work.

2.1 One-time plans are non-refundable

Plus and Pro are delivered the moment your payment completes: the plan's features and its event publications are added to your Workspace immediately. For that reason, one-time plan purchases are non-refundable. At checkout you ask for your purchase to be available immediately and acknowledge that you lose your right to cancel within 14 days once it has been delivered.

2.2 Billing errors

If you were charged twice for the same purchase, or charged in error, contact us and we will refund the erroneous charge in full.

2.3 Exceptional circumstances

We may, at our discretion, offer a goodwill refund in exceptional circumstances such as bereavement or serious illness. A goodwill refund is never owed. If a purchase is refunded in full, the plan and the event publications it granted are withdrawn from your Workspace (see §5).

3. Business Subscription Plan

Business is a recurring subscription billed monthly or annually in advance via Stripe.

3.1 Cancelling at the end of your billing period

You may cancel your Business subscription at any time from your billing dashboard. By default, cancellation takes effect at the end of your current billing period — you keep full access until then and are not charged again. No refund applies to this option, since you keep the access you already paid for.

3.2 Immediate cancellation with a full refund

If you cancel within 7 days of subscribing, or within 7 days of a renewal charge, and during the current billing period you have not published an event, sent any invitations or texts, or used any paid generation features, you can cancel immediately for a full refund of that charge. Your subscription ends at once and your Workspace moves to the Free plan. This option appears in your billing dashboard when you qualify. Publishing an event or sending even one invitation removes it for the current period, because the plan has already started delivering value.

3.3 Billing errors

If you're charged after cancelling, or receive a duplicate charge, contact us for a full refund of the erroneous charge.

4. SMS and Email Credit Top-Ups

SMS and email credit packs are add-on purchases on top of your plan.

• Unused packs, within 14 days: you can refund a credit pack yourself from your billing dashboard within 14 days of purchase, as long as none of its credits have been used. The refund is for the full amount you paid, and the pack's credits are removed from your Workspace.
• Credits are interchangeable, so a pack counts as unused only while your remaining purchased credits of that type still cover the whole pack.
• Once any of a pack's credits have been used, or after 14 days, the pack is non-refundable.

5. Event Publications ("Event Credits")

An event publication is used the moment you publish an event, and is not returned if you afterwards unpublish, archive, or delete it. Republishing the same event never costs another.

• Published by mistake, nothing sent. If you published an event in error and no invitation has been sent and no guest has responded, contact support and we will restore the publication. We can see both from your account.
• Invitations already sent. Once an invitation has reached a guest, the publication has been used and is not restored — that is the point at which the Service has done what you paid for.
• Cancelled or postponed events. A postponed event needs nothing from us: keep the same event and change the date, at no further cost. For a cancelled event, contact us — these are considered individually.
• Event publications have no cash value and are not redeemable for money, whether granted free, purchased, or restored as goodwill.

Restoring a publication is separate from refunding a payment. If a purchase is refunded in full, or we lose a chargeback on it, what that purchase granted is withdrawn along with it: the plan, and all of its event publications (not just one where the plan included more than one), or a credit pack's credits. Unused publications and credits are withdrawn first. We do not charge you for any that were already used. A partial goodwill refund leaves the purchase in place.

6. Free Plan

The Free plan carries no charge, and no refund is applicable. Downgrading from a paid plan to the Free plan does not trigger a refund of prior paid plan purchases.

7. Referral Credits and Promotional Credits

Referral credits and promotional credits earned through the Inviterio referral program have no cash value and are non-refundable. They may not be redeemed for cash under any circumstances.

8. How to Request a Refund

Eligible Business cancellations (§3.2) and unused credit packs (§4) are refunded directly from your billing dashboard. For billing errors or anything else, email support@inviterio.com with:

• Your account email address
• The Stripe transaction ID or purchase date
• The plan purchased
• A brief description of why you are requesting a refund

We will respond within 3 business days. Approved refunds are returned to the original payment method via Stripe. Refunds typically appear on your bank or card statement within 5–10 business days, depending on your bank's processing times.

9. Chargebacks and Payment Disputes

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. We can resolve most billing issues faster than chargeback processes, which can take 30–90 days to resolve.

If you initiate a chargeback without first contacting us, we may:

• Contest the chargeback with documented evidence of service delivery
• Suspend your account pending resolution of the dispute
• Decline future service on accounts that have issued fraudulent or bad-faith chargebacks

10. Exceptions and Denial of Refund

Refunds may be denied in the following circumstances:

• Evidence of abuse of our refund policy (e.g., repeated purchases and refund requests across multiple accounts)
• Account suspension or termination due to violation of our Terms of Service or Acceptable Use Policy
• Requests submitted after the applicable refund window has closed
• Cases where the purchase was not made directly through Inviterio (e.g., via a reseller)

11. Statutory Rights

Where applicable law grants consumers rights that exceed those described in this Refund Policy (including statutory cooling-off periods or implied warranty rights), those rights are not excluded or limited by this Policy. This Policy sets out our standard terms, not a waiver of statutory consumer protections.

Consumers in the EU and UK: you normally have 14 days to withdraw from a purchase of digital services. Every paid checkout asks you to request immediate delivery and to acknowledge that this right is lost once the purchase has been delivered. We record that acknowledgement. The refunds in §3.2 and §4 remain available on the terms described there.

12. Contact

Billing and refund inquiries: support@inviterio.com