Frequently asked questions

No. The Free plan is completely free — no credit card required. You can create your first event and invite up to 100 guests without entering any payment information.

After signing up, you'll land on your workspace dashboard. Click "New Event", choose an event type (wedding, birthday, corporate, etc.), fill in the basic details, and hit Create. You can always edit everything later.

Yes. Go to your workspace settings and invite a co-planner by email. They'll receive an invitation link and can join your workspace to help manage guests and RSVPs.

A sub-event is a smaller event within your main event — for example, a rehearsal dinner or after-party within a wedding. Each sub-event has its own guest list, so you can invite only the relevant guests to each one.

Yes. Each sub-event has its own RSVP deadline. You can also set a global deadline on the main event that applies to all sub-events at once.

From your event dashboard, click "Publish". Your event must have at least one sub-event before it can go live. Once published, guests can access the RSVP page via their magic link.

Yes. In event settings, set visibility to "Password Protected" and enter a password. Guests will need to enter it before viewing the event page.

Inviterio includes 110 ready-made event page designs across 36 design families. The Free plan includes 54 designs across 17 families, with additional premium designs available on paid plans.

Browse by mood (serene, romantic, bold, playful, dramatic, whimsical, timeless) instead of just color — each template gallery listing previews a filled-in sample event so you can see exactly how it looks before choosing.

Every template ships with several built-in font pairings you can choose between on any plan, including Free. Custom hex colors and uploading your own fonts are available on the Plus plan and above.

Yes. Pro and Business plans can remove the "Powered by Inviterio" branding from the event page. Free and Plus plans keep the branding.

Your event page is the full RSVP destination — schedule, registry, directions, and the RSVP form. An invitation card is a smaller, shareable image or PDF matched to your event's palette and fonts, designed to be texted or posted as the initial "save the date" — guests still click through to your event page to actually RSVP.

Cards export as a PNG or JPG image for texting and social posts, a print-ready PDF with bleed and crop marks for professional printing, or a vertical Instagram-story image sized for sharing. All exports render exactly what you see in the editor.

Yes — every plan gets a front and a back page. Pro and Business unlock a third page for a details spread (front, details, back). Multi-page cards export together as one PDF for printing, or page-by-page as images for sharing digitally.

No. Start from any designed template — your host names, date, and details fill in automatically — then adjust text, photos, colors, and layout in a drag-and-drop editor with alignment snapping and undo. You never start from a blank canvas unless you want to.

Each guest receives a unique magic link by email or SMS. Clicking it takes them directly to their personalized RSVP page — no account or password needed.

Yes. You can import up to 1,000 guests at a time from a CSV file instead of adding each guest manually. Review your guest data before completing the import.

Check the delivery status on the Invitations page. If the email shows as bounced or undelivered, verify the email address and use the Resend button. You can also switch to SMS delivery if the guest has a phone number on file.

Yes. The magic link remains valid until the RSVP deadline. Guests can click it again to update their response at any time before the deadline.

Yes, on every plan including Free — set rules to nudge guests a number of days after invitations go out or before your RSVP deadline, and it stops automatically the moment a guest responds. Plus and higher can also send automatic updates (directions, schedule changes) to guests who already said yes, and Business adds day-of-event and hours-before-start timing.

Yes. Seating charts are available on Pro and Business. You can arrange tables and venue areas, assign guests manually or use auto-assign, and export the finished seating chart as a PDF.

Email providers decide where messages are placed, so inbox placement cannot be guaranteed. If an invitation is marked as spam, the guest can mark it as "Not spam" and add the sending address to their contacts.

The Invitations page shows delivery activity for each guest, including sent, delivered, bounced, and recorded open activity when available. Email open tracking is not always detected because it depends on the guest's email client and privacy settings.

Yes. SMS invitations are available on every plan: buy an SMS credit pack, or choose Pro (150 SMS included with each purchase) or Business (300 each month). Guests receive a personal RSVP link by text and can respond without creating an account.

The event budget tracker is available on Plus, Pro, and Business plans.

When you mark a budget category as "per head" (e.g. catering), the estimated total automatically recalculates as RSVPs come in. Set the per-head amount once and the tracker does the math.

Yes. Any workspace member with access to the event can log expenses. Each expense records who added it, making it easy to audit contributions from co-planners or vendors.

Yes. You can export your event budget as CSV or PDF on plans that include the budget tracker.

Free gives every account a couple of event publications a year to start. Plus and Pro are one-time purchases that each include one or more further publications and unlock their plan's features on your workspace permanently. Business is a subscription with unlimited publications for teams that run events regularly.

Your event data is never deleted, and events you've already published stay published and fully editable either way. Plus and Pro are one-time purchases with nothing to "downgrade" from — a plan feature (like the budget tracker) simply stays on your workspace unless it's reversed by a refund. If you cancel Business, you keep full access until the end of your billing period, then the workspace moves to Free: existing events are untouched, but publishing a new one needs an event credit and Business-only features switch off.

Plus and Pro are one-time purchases delivered immediately, so they're non-refundable, except for billing errors such as a duplicate charge. For the Business subscription, you can cancel any time and keep access until the end of your billing period. If you cancel within 7 days of subscribing or of a renewal charge, and haven't published an event or sent anything in that period, you get a full refund of that charge. Unused SMS and email credit packs can be refunded from your billing dashboard within 14 days of purchase. See our full Refund Policy for details.

Yes. Share your unique referral link from Account → Referrals. The friend you refer gets a signup bonus and a discount on their first purchase right away. You earn a reward as your referrals convert to a paying plan — a free Plus voucher at 3 successful referrals and a free Pro voucher at 5. Check the referrals page for the current terms.

Go to Account → Security and click "Enable 2FA". Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.) and enter the confirmation code to activate.

Inviterio supports four workspace roles: Owner (everything, including billing and deleting the workspace), Admin (everything except billing — can also delete or archive events and manage members), Editor (build the event: guests, invitations, budget, seating, cards, and RSVPs), and Viewer (read-only).

Not yet as a self-service action — ownership stays with the account that created the workspace. If you need it moved to someone else, contact support.

Yes. On Plus and higher plans, set a custom subdomain (e.g. emmaandjames.inviterio.com) in your event settings instead of using the default generated link — easier for guests to remember and type.

Magic links remain valid until the RSVP deadline and can be used multiple times — guests tap the same link to update their response. If a guest can't access their link, check two things: (1) the invitation wasn't cancelled or revoked, and (2) the RSVP deadline hasn't passed. If either is the case, go to Invitations, find the guest, and click Resend to issue a fresh link.

Changes to event content may be cached for a few minutes. Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R). If the issue persists, check that your event is still in Published status.

Guests are soft-deleted and can be recovered within 30 days. Contact support with the guest's name or email and we'll restore the record.